Global Shipping Commitment

To ensure prompt delivery of your purchases, we utilize renowned carriers such as DHL, FedEx, UPS, and TNT. Orders can be canceled within 24 hours; beyond this window, items will proceed to shipment processing and will be dispatched within 72 hours on business days.

Warehouse Location

Shenzhen, China

Quality Assurance & Warranty Terms

Our complimentary warranty covers:

  • Damages incurred during shipping or product defects not resulting from user mishandling.

Exclusions from free repair services encompass:

  1. Products beyond the warranty period.
  2. Damage due to unauthorized disassembly, modification, or other human-induced factors.
  3. Damage from accidents, negligence, or natural disasters (e.g., fire, lightning, floods).
  4. Damage to external components, power cords, etc., from improper usage.
  5. Custom orders cannot be canceled or altered once production commences; any changes must be requested before production begins.

Purchase Guidelines:

  1. Order Cancellation Inquiry: Unpaid orders can be canceled directly via order details. For paid orders, immediate contact with customer service is necessary for cancellation and refund. Note that most orders automatically sync to our warehouse system, necessitating customer service assistance for cancellation, especially for customized items or those with special notes which cannot be canceled post-confirmation.
  2. Repair Shipping Fees: Within the warranty period, we offer free repairs with round-trip shipping costs covered by us.
  3. Product Return Address: Upon warranty claim approval, return the product to the provided address.
  4. Warranty Void Scenarios: Warranty becomes void under the following circumstances:
    • Warranty expiration,
    • Unauthorized disassembly or modifications,
    • Damage from accidents, negligence, or natural disasters,
    • Improper handling resulting in exterior or power supply damage.
  5. Warranty Expiration During Repair Process: Warranty status is determined based on the application submission date. Submitting within the warranty period and adhering to return procedures secures warranty coverage.

Returns & Refunds

Refunds, exchanges, or repairs follow these steps:

  1. Refunds: You can apply for a refund within 30 days after receiving the products. Product inspection occurs upon receipt, with refunds processed within approximately 5 business days.
  2. Exchange: If stock permits, exchanges are dispatched within 1-3 business days; otherwise, our customer service will communicate regarding availability and timelines.
  3. Warranty Repairs: Most products (excluding consumables) are eligible for complimentary repairs within the warranty period, undergoing rigorous testing before being resent.

For Returns or Exchanges, applications must be submitted within 30 days of delivery. Repair requests should be made within the warranty period to qualify for free service; If beyond the warranty period may incur charges based on the assessment of damages.