If you’ve forgotten your password, don’t worry—you can easily recover it. We’ll send a temporary password sign-in link to the email address linked to your username. This link will be active for only 24 hours. If you don’t sign in within that time frame, the link will expire, and you’ll need to go through the Forgot Password process again.
You can update your contact information in the "My Account" section of your FIBER-MARKET account. Additionally, you can edit your contact, shipping, and billing details during the checkout process.
If you're not receiving emails from FIBER-MARKET, please reach out to Customer Support.
If you wish to change your password, please follow these steps:
Click the "My Account" button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.
Select "Password" on the Account Settings page.
Enter your new password and click "Update Password."
If you wish to change the email you used to register, please follow these directions:
Click the "My Account" button located to the right of the Search bar. If you are not signed in, you will need to enter your ID and password.
Select "Email Address" on the Account Settings page.
You will be asked to sign in again after successfully changing your email.
Even if you update your registered email address, your previous order history will still be reserved when you sign in with the new address.
If you do not receive an order confirmation email even after completing all the steps, please follow these directions:
- Check whether the order exists in your order history in the account center.
- If the order is not listed, please contact your account manager for further assistance.
The delay might be due to the time needed to synchronize payment confirmation between our system and the payment processor's system. We will process the order once the remittance is confirmed.
If you need the product(s) urgently, consider using faster payment methods like credit card or PayPal.
Immediately call with us or email us. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.
When purchasing in large quantities, you can enjoy discounts and save more. To qualify for a discount, please email sales@fiber-market.com for volume pricing or request a wholesale quote via email.
You can email us at sale@fiber-market.com, and our sales manager will follow up on your request.
After your products have been shipped, delivery may take 10-15 business days.
Please note that all delivery dates are estimates and may change due to various factors such as weather conditions, international customs procedures, and the performance of local couriers and delivery companies.
We offer various shipping methods with different delivery times and prices. If you need a product urgently, you can select a shipping method that ensures the earliest delivery date.
Yes, we do. We ship worldwide.
You can go to your account and open an RMA request, and we will assist you promptly. Alternatively, you can send us an email at service@fiber-market.com for help.
Yes, we offer free maintenance service within the product warranty period. If the warranty period has expired, we can still repair your product, but a fee will be charged on a case-by-case basis. Learn more details about the Warranty Period.
Some items we sell may incur a restocking fee, which varies depending on the product's cost, if the product is defective or cannot be resold.
Please provide any of the following information:
1. Your purchase order number.
2. The email address associated with your account.
3. The product model ID or a description of the item(s).
All products are universally compatible and each item undergoes thorough testing before packaging.
Tranceivers Certificates
CE/ROHS Certificates
